Privacy Policy greatwall99 – Member Data Protection

1. Information We Collect

Greatwall99 collects several types of information from members to ensure the services we offer run smoothly, securely, and in line with each user's needs. The information we collect falls into two main categories:

Information you provide directly:

• Full name as shown on your official identification document
• National identification number (MyKad) or passport number
• Date of birth for age verification purposes
• An active and reachable mobile phone number
• A valid email address for account communications
• Bank account details including bank name, account number, and account holder name
• Current residential address for identity verification purposes
• Any supporting documents you upload during the KYC process

Information collected automatically:

• Your IP address and device network information
• Type and version of web browser or mobile app used
• Your device's operating system
• Game session data including date, time, game type, and betting amounts
• Platform login and logout activity logs
• Cookie and related tracking technology data (see Section 4)

All of this information is collected solely for the purposes of platform operations, identity verification, payment processing, and service improvement for greatwall99 members in Malaysia.

2. How We Use Your Data

Greatwall99 uses the information collected for various legitimate and necessary purposes to ensure the platform operates optimally for all members. Below is a detailed breakdown of how that data is used:

• Account management and verification: Processing new registrations, verifying member identity through the KYC process, and managing your account settings.
• Financial transaction processing: Processing deposits, withdrawals, and all financial transactions related to your greatwall99 account securely.
• Service communications: Sending important notifications related to your account, security, promotions, and platform updates via email or SMS.
• Fraud prevention and security: Detecting and investigating any suspicious activity to keep the platform free from misconduct, identity fraud, or money laundering.
• Legal compliance: Meeting the reporting and documentation requirements mandated by law and the relevant authorities in Malaysia.
• Service improvement: Analyzing aggregated platform usage patterns to improve user experience, system performance, and the range of games offered.
• Responsible gaming: Monitoring wagering patterns to identify members who may need assistance or support related to responsible gaming.

Greatwall99 will not use your personal data for any purpose other than those stated above without first obtaining your consent.

3. Disclosure to Third Parties

Greatwall99 understands that your trust is our most valuable asset. We do not sell, rent, or disclose member personal data to any third party for marketing or commercial purposes. However, there are limited situations where data sharing may be necessary:

All third parties working with greatwall99 are required to comply with strict data security and confidentiality standards in line with our privacy policy requirements. We only share data that is strictly necessary for the stated purposes.

4. Cookies and Tracking Technologies

Greatwall99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

We use four main types of cookies:

• Essential Cookies: Required for core platform functions such as login, game sessions, and account security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information about how you use the platform, such as the most frequently visited pages and time spent in each section. This data is used in aggregate for platform improvements.
• Functionality Cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reset them each time you log in.
• Security Cookies: Helping detect and prevent fraudulent activity, bot attacks, and unauthorized access attempts to member accounts.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the full functionality of the greatwall99 platform.

5. Data Security

Greatwall99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

• 256-bit SSL Encryption: All data communications between your device and our servers are encrypted using the latest TLS protocols, ensuring no third party can intercept or read data in transit.
• Secure database servers: Member data is stored on servers protected by enterprise-grade firewalls, with strict access controls and continuous 24/7 monitoring.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of protection against unauthorised account access.
• Regular security audits: The greatwall99 security system undergoes regular audits and penetration testing by independent cybersecurity experts.
• Staff training: All greatwall99 staff with access to member data undergo strict data protection training and are bound by confidentiality agreements.

6. Your Rights as a Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and greatwall99's privacy policy, you as a member have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal data we hold about you. Such requests can be submitted to our support team and will be processed within 14 business days.
• Right to rectification: If any of your personal data is inaccurate or outdated, you have the right to request a correction. Log in to your account and update your profile information, or contact our customer support team.
• Right to withdraw consent: You may withdraw consent for the use of your data for specific purposes, such as marketing communications, at any time without affecting the legality of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you believe your privacy rights have been violated, you have the right to lodge a complaint with greatwall99 or directly with the Personal Data Protection Commissioner of Malaysia.

To submit any requests regarding your privacy rights, please contact our dedicated data protection team by email at [email protected], including your account number and details of your request.

7. Cross-Border Data Transfers

In the course of operating the greatwall99 platform, your personal data may be transferred to and stored on servers located outside Malaysia. Such transfers will only occur when:

• The destination country has data protection laws equivalent to or stronger than those of Malaysia.
• Data transfers are protected by data processing agreements that comply with international standards.
• Adequate technical protection measures have been implemented to ensure data security during and after transfer.

Greatwall99 ensures that any cross-border data transfer complies with the requirements set out under Malaysia's Personal Data Protection Act 2010 and does not compromise the level of protection afforded to your personal data.

8. Children's Privacy

The greatwall99 platform is strictly intended for individuals who are of age 18 years and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will immediately take the following steps:

• Suspending the relevant account immediately
• Deleting all related personal data from our systems
• Returning any remaining account balance in accordance with the appropriate procedures
• Notifying the relevant authorities where required

Parents and guardians who have concerns that their child may have registered on our platform without permission are encouraged to contact the greatwall99 support team immediately.

9. Third-Party Links

The greatwall99 platform may contain links or integrations with third-party services such as payment gateway providers and licensed game suppliers. The greatwall99 Privacy Policy applies solely to our own platform and services.

When you leave the greatwall99 platform to visit a third-party site or service, you are subject to that third party's privacy policy. greatwall99 is not responsible for the privacy practices or content of any third-party sites or services.

We encourage members to read the privacy policy of every third-party service they use in connection with their greatwall99 account.

10. Data Retention Period

Greatwall99 retains member personal data only for as long as it is required for the purposes stated in this Privacy Policy or as mandated by Malaysian law. The applicable retention periods are as follows:

Once the retention period has expired, your data will be securely deleted or anonymised in accordance with the data disposal procedures established by greatwall99.

11. Privacy Policy Amendments

Greatwall99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect member data.

When material amendments are made, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying a clear notice on the platform's home page or within your account
• Sending email notifications to all active members for significant amendments

Continued use of the greatwall99 platform after any amendments take effect constitutes acceptance of the updated policy. If you disagree with the changes, please discontinue use of the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by greatwall99, our team is available to assist you 24 hours a day, 7 days a week.

• Data Protection Email: [email protected]
• Live Chat: Accessible directly on the platform after login
• Response Time: Less than 30 minutes across all channels

For inquiries about responsible data use or responsible gaming, please visit the Responsible Gaming page. For frequently asked questions, please also visit the FAQ page.