Terms and Conditions greatwall99 – Complete Member Guide

1. Introduction

Welcome to greatwall99, the leading online entertainment platform designed exclusively for Malaysian users. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and greatwall99 ("Company", "we", or "Platform").

This agreement governs all aspects of using the greatwall99 platform, including the website at greatwall99.onl, the mobile app for Android and iOS, and all services, features, and content offered through the platform.

Greatwall99 operates as an online entertainment platform offering a wide range of gaming options including casino games, fish shooting games, live sports betting, and more. We are committed to providing a safe, fair, and responsible gaming environment for all our members across Malaysia.

This document should be read together with Privacy Policy and Responsible Gaming Policy all of which together form the entire agreement between you and Greatwall99.

2. Member Eligibility

To register and use the Greatwall99 platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration. Greatwall99 maintains a zero-tolerance policy against the use of the platform by underage individuals.
• Is a person of sound mind and legally capable of entering into a binding agreement under Malaysian law.
• Is not on a self-exclusion list or has not been banned from using online gambling services by any relevant authority.
• Not an employee, contractor, or representative of greatwall99 or any affiliated company involved in the operation of the platform.
• Does not register from a region or country where the use of online gambling services is specifically prohibited by local law.

Greatwall99 reserves the right to request proof of age and identity at any time. Failure to provide the required documents within the specified timeframe may result in account suspension until verification is complete.

3. Account Registration

Each individual is only permitted to hold one (1) active account on the Greatwall99 platform. Holding multiple accounts under the same individual — whether using different names, phone numbers, email addresses, or banking details — is strictly prohibited and may result in the closure of all associated accounts along with the forfeiture of all balances and bonuses.

During registration, you are required to provide truthful, accurate, and complete information, including:

• Full name as stated on your identity card or passport
• An active and reachable mobile phone number
• A valid and active email address
• Exact date of birth
• Bank account details for withdrawal purposes

A Know Your Customer (KYC) process will be carried out to verify your identity. You may be asked to upload a copy of your identity card, bank statement, or other supporting documents. This process is part of greatwall99's commitment to platform security and anti-money laundering prevention.

Greatwall99 reserves the right to reject any registration application without providing a reason, at our absolute discretion.

4. Deposits & Withdrawals

Greatwall99 supports a range of payment methods suited for users in Malaysia, including domestic bank transfers via Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and other major banks, as well as digital wallets Touch 'n Go eWallet and GrabPay.

Deposit:

• All deposits are processed automatically and credited to your account instantly.
• Minimum and maximum deposit amounts are as stated on the Deposit page of the platform.
• Greatwall99 does not charge any fees for deposits; however, your bank or digital wallet provider may apply their own charges.
• All deposits must originate from an account registered under the member's own name. Third-party deposits are not accepted.

Withdrawal:

• Withdrawals are processed within 5 minutes for accounts that have completed full KYC verification.
• Withdrawals may only be made to a bank account or digital wallet registered under the same member's name.
• Greatwall99 reserves the right to conduct additional security checks before approving withdrawals that exceed certain limits.
• Any attempt to withdraw funds obtained through suspicious or unlawful means will be investigated and may be reported to the relevant authorities.

5. Bonuses & Promotions

Greatwall99 offers a variety of bonuses and promotions for new and existing members, including welcome bonuses, weekly rebates, VIP programmes, and seasonal promotions. All bonuses are subject to the following conditions:

• Each bonus carries its own betting rollover requirement that must be fulfilled before a withdrawal is permitted. Rollover requirements are clearly stated in the terms of each promotion.
• Bonuses may only be claimed once per individual, household, IP address, device, and payment method, unless otherwise stated.
• Greatwall99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any attempt to abuse the bonus system — including opening multiple accounts, using a VPN, or coordinating with others to exploit promotions — will result in the cancellation of all bonuses and possible account closure.
• Greatwall99 reserves the right to decline, void, or reduce any bonus offered if there is evidence of fraud or bad faith.

Members are encouraged to read the full terms of each promotion before claiming a bonus. Any enquiries regarding promotions may be directed to our customer support team, available 24/7.

6. Game Rules

The greatwall99 platform offers over 1,000 games from a range of licensed software providers. Each game has its own rules displayed within the game interface.

• All game results are generated by a certified Random Number Generator (RNG) that has been independently audited by a third party to ensure fairness.
• Results recorded by the server are final. In the event of any discrepancy between what is displayed on your screen and the server records, the server records shall prevail.
• In the event of a technical disruption during gameplay, greatwall99 will use server records to determine a fair outcome.
• Bets that have been placed cannot be cancelled except under specific circumstances defined by the applicable game rules.
• For Live Casino games, the dealer's decision is final and subject to the game rules displayed in the game room.

If you suspect any unfairness in a game, please contact our support team immediately, including screenshots and game session details for further investigation.

7. Prohibited Activities

The following activities are strictly prohibited on the greatwall99 platform and may result in account closure, fund freezing, and legal action:

• The use of automation software, bots, scripts, or any other technological tools to gain an unfair advantage in games.
• Hacking, unauthorized access attempts, or any effort to compromise the security of the platform.
• Money laundering or using the platform for any unlawful financial activity.
• Identity fraud, using another person's personal information, or providing false information during registration or KYC verification.
• Collusion between members to manipulate game results, particularly in player-versus-player games.
• Abuse of the bonus or promotion system through means not intended by greatwall99.
• Any behavior that disturbs, threatens, or harasses other members or platform staff.

8. Privacy & Data Protection

Greatwall99 takes the protection of members' personal data seriously. All information you provide to us is managed in accordance with Privacy Policy which complies with the relevant data protection requirements in Malaysia.

• Your personal data will only be used for the purposes stated in our Privacy Policy — including account management, payment processing, and identity verification.
• Greatwall99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• We will not sell or disclose your personal data to third parties without your consent, except where required by law or by direction of a lawful authority.
• You have the right to access, correct, or request deletion of your personal data, subject to applicable legal requirements.

9. Limitation of Liability

To the extent permitted by applicable law, greatwall99 and its management, employees, agents, and service providers shall not be liable for any:

• Indirect, incidental, or consequential loss or damage arising from use of the platform.
• Service disruptions caused by system maintenance, infrastructure failure, or circumstances beyond our control.
• Losses caused by third-party actions, including hacking or fraudulent activity by external parties.
• Game results are officially certified by the platform's accredited RNG system.

Greatwall99 makes no guarantee that the platform will operate without interruption at all times. However, we are committed to maintaining server uptime at 99.9% and will notify members of any scheduled maintenance.

10. Account Termination

You may close your greatwall99 account at any time by contacting our customer support team. Before closure, please ensure you have withdrawn all eligible balances from your account.

Greatwall99 reserves the right to suspend or terminate your account without prior notice if:

• You are found to have violated any terms of this agreement.
• There is suspicious or potentially fraudulent activity detected on your account.
• You have failed to provide the required identity verification documents within the specified timeframe.
• Your account has been inactive for more than 12 consecutive months with no transactions.

In the event of account closure due to a terms violation, greatwall99 reserves the right to hold the account balance pending completion of an investigation. The final decision on the disposal of such balance is at the sole discretion of greatwall99.

11. Amendment of Terms

Greatwall99 reserves the right to amend, modify, or update these Terms and Conditions at any time at our absolute discretion. Changes will take effect immediately upon being published on our website.

We will endeavour to notify members of material changes via in-platform notices or email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest version of the terms.

Continued use of the greatwall99 platform following any amendments constitutes full acceptance of the revised terms. If you do not agree with the changes made, you must cease using the platform and close your account.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the greatwall99 platform in general, our team is available to assist you 24 hours a day, 7 days a week.

• Support Email: [email protected]
• Live Chat: Available directly within the platform after login
• Response Time: Under 30 minutes for all channels

For questions related to responsible gaming or self-exclusion, please visit our Responsible Gaming or contact our dedicated support team directly.

For frequently asked questions, you may also refer to our FAQ which lists answers to the most commonly asked questions by Greatwall99 members.